Structured Lists for Business:
Navigation messages with buttons, headers, and descriptions.
Increase UX and navigation by 250%!
In the world of business communications, structure and navigation convenience play a key role. One of the most practical innovations in Viber Business Messages has been List Messages - a new message type that revolutionizes the way information is presented and navigation for users.
What is Viber List Messages?
Viber List Messages are structured messages in the form of lists that allow you to send multiple elements with headers, descriptions, and action buttons. Each list item can contain an icon, title, description, and button, making navigation intuitive and convenient.
📋 Viber List Messages Demo
Here's how the new list messages look:
Why is this a navigation revolution?
❌ Before (Simple Messages)
- Plain text
- No structure
- Complex navigation
- Low engagement
✅ Now (Viber List Messages)
Interactive List:
🏪 Store →
📞 Contacts →
ℹ️ About Us →
- Structured elements
- Icons and descriptions
- Intuitive navigation
- High engagement
Key advantages of the new format
250% improved navigation
Users find the information they need 2.5 times faster thanks to structured lists.
Intuitive UX
Familiar list format with icons and descriptions makes interaction natural.
Mobile optimization
Automatic adaptation to different screen sizes and device orientations.
Quick access
Up to 10 elements in one message with instant access to needed information.
Interactive buttons
Each element can have its own action button - from website redirect to call.
Cost savings
One list message replaces several simple ones, saving up to 50% of costs.
Effectiveness statistics
Who is already using Viber List Messages?
The new format is quickly gaining popularity among different types of businesses:
- Restaurants: Menus, services, contacts, delivery
- Hotels: Rooms, services, restaurants, entertainment, contacts
- Medical facilities: Services, doctors, appointments, contacts
- Educational institutions: Courses, programs, teachers, contacts
- Beauty salons: Services, cosmetics, procedures, appointments
- Car dealerships: Cars, parts, service, contacts
- Banks: Products, services, branches, contacts
- Insurance companies: Products, services, offices, contacts
How to get started?
Step-by-step guide
- Prepare content: Headers, descriptions, icons for each element
- Create structure: Determine the number of elements and their sequence
- Configure buttons: Add action buttons for each element
- Test: Check display on different devices
- Send: Use SMSBAT API to send
Best practices
✅ Recommendations:
- Use clear icons and emojis
- Create short and informative headers
- Add useful descriptions to each element
- Arrange elements in logical order
- Test on mobile devices
- Analyze results and optimize
❌ Avoid:
- Too long headers and descriptions
- Non-informative icons
- Too many elements (optimally 5-7)
- Non-informative buttons
- Ignoring mobile version
Usage examples
🍽️ Restaurant
Our Services:
🍽️ Menu → View dishes
🚚 Delivery → Order delivery
📞 Contacts → Contact us
⭐ Reviews → Read reviews
🏥 Medical Center
Our Services:
👨⚕️ Doctors → View specialists
📅 Appointment → Book appointment
🏥 Services → View services
📞 Contacts → Contact us
Future of navigation
Viber List Messages are just the beginning of the revolution in navigation messages. In the coming years, we expect the emergence of even more interactive formats:
- Dynamic lists with real-time data
- Personalized elements based on AI
- Voice messages with interactive lists
- 3D navigation and AR elements
Conclusion
Viber List Messages represent a true revolution in navigation communications. This new format not only improves user navigation but also significantly increases engagement and saves business costs.
If you're not using Viber List Messages in your business communications yet, it's time to change that. Start with simple lists with 3-5 elements and gradually expand their functionality.
Ready to try Viber List Messages?
Join thousands of businesses that are already getting benefits from the new navigation message format. Start with a free trial period and see the difference today!